Teri Kohman
Teri Kohman works in billing and collections at Abilene Physical Therapy and Sports Rehab. Hers is the side of a clinic patients think about least, right up until the moment it matters enormously. Every visit you attend generates a claim that has to be coded correctly, submitted to the right plan, tracked, and reconciled against what your insurer says it will actually pay. Done properly, you barely notice any of it. Done badly, you find out months later in the form of a bill nobody warned you about. Teri is part of keeping that from happening. She works your account through the insurance process, follows up on claims that stall somewhere in a payer's system, applies payments and adjustments as they land, and makes sure the balance you are asked for is the balance you genuinely owe.
What guides the work.
Billing here is not a collections department bolted onto a clinic. It runs on the same promise the treatment rooms do: no surprises. You should know what your plan covers before you begin, what has been billed while you are in care, and why a balance exists if one does. If something on your account does not look right, call the clinic at (785) 263-3646 and it gets looked at by someone who can see your whole history rather than just the most recent statement.