Insurance & Payment Options
You have enough on your mind without wondering whether your insurance will cover this. So we check it for you. Before your first visit we contact your plan, confirm what it covers for physical therapy, and tell you where you stand while you can still do something about it. We accept and file claims for most insurance companies. If your plan is not one you see listed here, that is a phone call, not a dead end. Call the office and we will find out for you.
We check your coverage before you arrive.
You reach out
Call either clinic or request an appointment online. We take your insurance details, or your claim information if this is a Worker’s Comp or auto case, and a few minutes of your time. That is all we need to get started.
We verify your plan
Our billing team contacts your insurer directly and confirms what your specific plan covers for physical therapy, whether a physician referral is required, and what portion of the visit falls to you.
You hear it from us first
We tell you what we found before your evaluation, not weeks later on a statement. If something about your coverage would change your decision, you will know while you can still act on it.
Kansas direct access means most patients can begin physical therapy without a physician referral, so you can call today and be evaluated. Some insurance plans do still require a referral before they will cover treatment, and that is one of the first things we check on your behalf. If your plan needs one, we tell you and help you get it handled before your visit instead of leaving you to sort it out at the front desk. You will never find out about a requirement after the fact.
We accept and file claims for most insurance companies. That includes Medicare, RR Medicare, Medicaid through Aetna Better Health KanCare, Blue Cross and Blue Shield, most network plans, Worker’s Compensation and auto insurance. We are currently out of network with UHC. The filing is our job, not yours. If you have a question about your coverage, or you do not see your plan listed, call the Abilene office at (785) 263-3646 or the Chapman office at (785) 922-4016. We would rather answer it now than have you put off care over something we could clear up in one call.
What to bring with you.
A short list of items makes your first visit go smoothly:
- Your prescription, if a physician wrote you one
- Your ID or driver’s licence
- A list of your medications, with dosage and how often you take each
- Your personal calendar, so we can schedule your next visits before you leave
- Your insurance cards, Worker’s Comp claim information, or MVA claim information if your case came from a motor vehicle accident
- Copies of any X-ray, MRI or CT reports, if you have had imaging done
For your portion of the bill, we accept:
- Cash or check
- Debit or credit card, including Visa, MasterCard, Discover, American Express and Care Credit
- Phone payments, if that is easier than stopping at the desk
Payment plans are available on an individual basis, worked out with our billing team around what actually fits your situation. If cost is the thing standing between you and starting, say so early. It is a normal conversation here, and it is a much better conversation to have at the beginning than at the end.
Billing questions go to Melissa Humes, our Billing and Collections contact. You can reach her at (785) 263-3646 or msheldon@tctwireless.net. She handles claims, statements and payment arrangements, and she can tell you what has been billed, what your insurer has paid, and what is still open on your account. You will be talking to a person who knows your file, not a call center in another state.
Not sure whether we take your plan? Call us at (785) 263-3646 →