Kelly Backhus
Kelly Backhus is the receptionist at our Abilene clinic, which means she is the first person most patients here ever speak to. That first call carries more weight than a front desk usually gets credit for. You are calling because something hurts, and the questions in your head have nothing to do with anatomy: do I need a referral, will my insurance cover this, how soon can somebody actually see me. Kelly takes that call at (785) 263-3646, gets you onto the schedule, and starts your paperwork moving before you arrive. She collects the insurance details needed to verify your benefits ahead of your first visit and tells you what to bring. Anything clinical goes straight to a therapist rather than being guessed at. Kansas direct access means most people can begin physical therapy without a physician referral, and if your particular plan still requires one, you hear that from the front desk beforehand, not afterwards.
What guides the work.
Front desk work is scheduling, phones, check-in, insurance cards, and the small course corrections that keep a busy Monday from unravelling. Kelly handles that side of the Abilene office. What you can expect is straightforward. Your call gets answered by a person. Your question gets answered, or it gets routed to the therapist who can answer it properly. And there are no surprises waiting for you on the day you walk in, because anything that needed sorting out was sorted out while you were still on the phone.